Description

Organizations are comprised of different and sometimes contrasting personalities. Sometimes those personalities are highly confrontational, emotionally explosive, passively aggressive, or deceptively devious. Some seem to intentionally thwart every effort while others are indecisive, negative, or just plain unprofessional. In an environment in which individual success, including yours, is heavily influenced by others in the group, your ability to handle difficult coworkers and change unwanted behavior is key to establishing cooperation, collaboration, and improving workplace negativity.

Audience

This training is for anyone who wants to transform confrontational, uncooperative, or non-supportive coworkers into collaborative colleagues. Learn how to articulate matters of contention, constructively verbalize differing opinions, and adapt your communication style to improve chances of understanding and being understood.

Content & Objectives

Upon successful completion of this training seminar, you will be able to:

• Deal with difficult personalities with objectivity and emotional control.
• Hold difficult conversations regarding inappropriate or unprofessional behavior, personal hygiene, appearance, or work performance.
• Transform difficult or confrontational situations into opportunities for effective communication, growth, and cooperation.
• Establish frameworks that promote mutual respect and cooperation.
• Deal effectively with passive-aggressive individuals, negative coworkers, or saboteurs.

Delivery Method
Instructor-led classroom lessons with structured personal participation activities.