Description

Sitting down at the table allows you at look at your counterparts and analyze their body language, tone of voice, and non-verbal cues, but what if that were not the case?  What if because of time and distance or cost pressures you had to negotiate most or all of a deal by telephone or computer?  What additional techniques would you need to employ?  What advantages might you lose?  Even native English speakers from different countries may say and interpret similar ideas differently.  And if you are dealing with counterparts whose native language is not the same as yours, language differences and barriers may impede or even cause the breakdown of negotiations.

Our training on Negotiations in Cyberspace will help you hone your skills using non-traditional methods of negotiations.  Our professionals will work with you one-on-one and as part of a group to instruct you on proper etiquette and protocol for the telephone and email.  They will provide feedback on the tone of your voice on the telephone and the “tone” of the text in your email to produce better results.  You will learn how to avoid the common mistakes encountered when using virtual communications.  Special attention will be given to methods for ensuring that those whose native languages are different are “speaking the same language” to avoid misunderstandings that could impair negotiations.

This power seminar is for anyone who wants to develop his or her personal courage and resolve conflict in the workplace. You will greatly benefit from this training if:

• Your emails or telephone communications are often misunderstood.
• You find yourself having to negotiate deals by phone or computer.
• You negotiate with other organizations across or out of the country that separate us by several time zones.
• You deal with others whose first language is not the language that I speak.
• Improving your communication skills improve your chances of successfully negotiation by phone.
• Improving your writing skills enhance your ability to negotiate by email.

 
Objectives

Upon successful completion of this training, you will be able to:

• Self-monitor tone of voice and emails.
• Develop a strategy that leverages telephone and email communications.
• Ensure that you and your counterparts are “speaking the same language”.
• Conduct dialogue in Cyberspace that avoid misunderstandings and ensure successful negotiations.

Delivery Method
Consultant-led presentation with structured personal participation activities.